Terms and Conditions

All tours and packages featured on Custom World Vacations (CWVacations) are offered by various licensed reputable Tour Operators.  Before you complete your purchase, you will be asked to agree that you have read and accepted these terms and conditions and those of the relevant Tour Operator, bus companies, guides, and/or Airline.

It is your responsibility to ensure that you arrive to check in for your flights well in advance, and in accordance with the recommended check in times for the Tour Operators, bus companies, guides, and/or Airlines named in your itinerary.

Bookings made through Custom World Vacations are non-transferable, unless specifically otherwise noted.  If you need to make changes to your itinerary, or any portion of your travel plans, and that it is possible to do so, there will be additional fees for those changes.

It is your responsibility to review your invoice and itinerary and to ensure that they are correct and reflect the requested travel arrangements.  By way of your payment to Custom World Vacations for the travel services purchased, you acknowledge that you have reviewed and accepted our terms and conditions in their entirety without modifications, and that you have reviewed and accepted the terms and conditions of any Tour Operator, bus companies, guides, Airline and/or other travel product supplier through which your travel is booked.

You agree that you have been advised as follows:

a) that while Custom World Vacations has endeavoured to advise you of the relevant local laws, customs and travel documentation required for your travel destination and your return home, we cannot warrant the completeness or accuracy of our advice.  It is your responsibility to be aware of and be prepared for all legal, documentary, health and other requirements for your intended travel;

b) that the travel services that you have purchased are supplied by third party suppliers (i.e. Tour Operators, bus companies, guides, Airlines).  You are aware of and understand such suppliers’ terms and conditions of sale and in particular, but without limitation, those terms and conditions pertaining to cancellation;

c) that Custom World Vacations acts solely as an agent for the Tour Operators, bus companies, guides, and/or Airlines named on your itinerary and invoice;

d) you confirm and we have relied on your confirmation that as the booking or instructing passenger, you have the authority to book travel services on behalf of the other persons named in this receipt and itinerary.  You will keep Custom World Vacations informed of any changes to your travel plans or contact information; and,

e) of the availability of travel insurance coverage and have either purchased or expressly declined such insurance coverage.

The Tour Operators, bus companies, guides, and/or Airlines named in your itinerary are independent parties over which Custom World Vacations has no direct or indirect control.  We are not responsible for their acts or omissions.  We assume no responsibility for any claims, losses, damages, costs or expenses arising out of any personal injury, accident, death, loss, damage, delay, loss of enjoyment or otherwise arising from:

a) the acts or omissions of any person other than our employees acting properly on our behalf within the scope of our agency relationship with Tour Operators, bus companies, guides, and/or Airlines;

b) illness, theft, labour dispute, acts of God, mechanical breakdown, equipment failure, quarantine, rescheduling, government action, war, insurgency or act of terrorism or other event beyond our control; or

c) non-performance, negligent performance or deficient performance by any Tour Operators, bus companies, guides, and/or Airlines named in your itinerary or otherwise.

Unless otherwise noted, fares do not include all applicable taxes, charges and government imposed fees. In addition, unless otherwise noted, pricing listed above and throughout Custom World Vacations are cruise-only or land-only (depending on the type of vacation you are booking) and does not include airfare.   

No employee, agent or representative of Custom World Vacations has the authority to modify, waive or alter in whole or in part these Terms and Conditions.

This contract shall be interpreted in accordance with the laws of the Province of Ontario and of Canada applicable therein.

Many of the problems for which we cannot be responsible can be insured against.  We strongly advise that you obtain appropriate insurance coverage.

Cancellations and Change Fees

All bookings are subject to cancellation and change fees.

Date or name changes on flights and/or vacation packages, cancellation on flights and/or vacation packages: $50.00 Canadian per person plus any tour operator fees.

Travel Documentation                                      

The Canadian Government and Custom World Vacations strongly recommend that all Canadian citizens, including children and infants, carry a valid Canadian passport. A passport should be valid for at least 6 months after the scheduled date of departure from the last country visited, regardless of the entry requirements of the country.

It is your responsibility to be aware of, obtain and ensure the currency and validity of all documentation required for any trip you purchase through Custom World Vacations.  Such documentation may include a passport, visas, tourist cards and other documents.

The name on your identification documents must exactly match the name on this itinerary.  Be careful not to use short forms of your name or aliases when booking with CWVacations.


Sample prices are per person, based on double occupancy, and do not include taxes, fees, fuel surcharges, gratuities, resort fees, or airfare unless otherwise noted. Prices, fees, and other restrictions are subject to vendor policies. All offers, including but not limited to, bonus amenities, upgrades, prices, and group benefits are based on select dates, ships, resorts, room categories, and / or fare codes. All products and offers are subject to availability, capacity-controlled, and subject to change without notice. Cancellation penalties, blackout dates, and other restrictions may apply. Savings shown are based on vendors’ published brochure rates. Offers may not be combined with other offers. Offers are applicable on new bookings only. Cancelled and / or rebooked vacations do not qualify. Additional restrictions may apply.

Prices displayed in Canadian Dollars (CAD) are, in some instances, converted from US Dollars (USD). Currency conversion rates change continuously therefore these prices are approximations and can change at any time, subsequently rates and prices should only be used as a guideline. All payments are subject to the policies of your credit card company, which you are responsible for. In many cases, deposits and payments must be made in US Dollars.

Travellers receiving special rates based on residency, age, military, union, etc., will be required to show an appropriate and / or government-issued form of identification (i.e. passport, birth certificate, driver’s license, etc.) upon check-in to validate the applicable discount. If a traveller does not provide proper identification they will either be denied at check-in or will be charged the current standard price.

All-inclusive prices do not include government imposed taxes and fees, including but not limited to a September 11th Security Fee, U.S. or international government imposed taxes and fees, Federal Excise Fees, among others. Some carriers charge additional fees for checked bags, fuel surcharge, meals, etc. Please check the carriers’ websites for details. Air-inclusive resort pricing is based on select gateway departures. Prices from other gateways may vary. Please contact an CWVacations Specialist for more details.

We carefully monitor all of the information presented on our website; however, we are not responsible for any errors or omissions resulting in inventory, content, images, or pricing discrepancies. The information shown, including any pictures, is for informational purposes only.

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