Questions & Answers
How do I make a reservation?

We have several simple, easy ways you can plan and book your Custom World Vacation. Simply call us at 647-560-1784, or email us at info@cwvacations.ca. You can also click “book it now” any of the vacations and it will take you to a secure page to provide us with your details.

Can I book a group?

Travelling as a group on any one of our vacations is easy. Please check our CWVacations Rewards for more information on how your group can save time and money.

Are there any discounts or savings to take advantage of?

We are committed to making travel with us more affordable by offering you great savings. View our Deals button for some of the best deals we have right now. You can also check our CWVacations Rewards for additional savings!

How does CWVacations offer me more value than putting together my own trip?

We offer competitive pricing due to our relationships with hotel brands and other travel suppliers, therefore you will be receiving the best quality vacation for the best price.

What are the benefits of taking a guided vacation versus driving on my own?

When you choose guided over independent travel, all of the details are taken care of for you. It is hassle-free and you don’t have to worry about planning your trip as it has all been taken care of by our product team who knows these destinations like the back of their hand. Our relationships with hotels and other vendors allow us to negotiate competitive pricing.

Will I be travelling with people from other countries?

The beauty of taking a guided vacation with us is you will have the opportunity to meet and travel with people from all over the world. By travelling with an international company, you’ll forge friendships with people from countries as diverse as the United States, Europe, New Zealand, South Africa, Singapore, Australia and the United Kingdom.

How can I determine the restrictions for luggage on my flight?

The best source of information about luggage limitations, security, and the cost of excess luggage is the airline on which you are travelling. Call their toll-free number or visit their website for details.If you call, be prepared with the weight and dimensions of each piece of luggage that you wish to transport. The airline representative can provide you with approximate costs for oversized or extra pieces.Note that charter flights have very limited luggage allowances compared to most scheduled airlines.

Whom do I contact to retrieve lost luggage?

While most airlines operate an automated internal system for tracking luggage, travel providers such as CWVacations.ca do not have access to those systems. Your best course of action regarding lost luggage is to contact the airline directly.Have the following information available:

  1. Luggage claim ticket number(s)
  2. Flight information
  3. Dimensions of piece(s) lost
  4. Colour
  5. Material (soft or hard-sided)
  6. Brand if available
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